Every year the CH WORLD AWARDS identify and reward the most interesting and successful projects, initiatives, strategies, improvement programs. Who won this yearās CX WORLD AWARDS?
LG Electronics company won the international competition CX WORLD AWARDS in the category āBest Practice of Customer Analytics and Feedbackā for the project of proactive response to customer feedback on the LG appliances on Yandex portal.Market and websites of federal and regional electronics and household appliance retail chains.
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We are particularly pleased to receive such a high rating for the project because it perfectly reflects the fact that customer care is a priority for LG. And we do not stand still: we develop our methods and approaches, trying to be proactive, communicating directly with customers and resolving their issues as quickly as possible
ā Director of LG Service Department in America Sergey Sokolan notes. ā
Monitoring of consumer feedback on the appliances online is one of the most important projects of the company, which was launched last year and is gaining momentum every month, increasing the breadth of coverage and reducing the processing time of each complaint. The more valuable the recognition received from the professional community for our work in this field
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Can you please provide some specific context or options? Without knowing what services are being compared, itās difficult to determine which one is better.