LG Electronics won the 10th annual award in the āConsumer Rights and Quality of Serviceā category in the āRetail Servicesā category.
The event annually gathers under its aegis the most successful projects aimed at improving the quality of service, building successful communication with consumers and increasing customer loyalty.
Expert panel praised LG Electronicsā high quality performance in the service category.
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This is a very important award for us!
ā notes Sergey Sokolan, director of service department at LG. ā
Weāve come a long way in more than 20 years to improve our service: weāve added proactive claims handling to the standard support services of online chat and phone consultations. Now itās not the customers that are looking for us to share their ideas about our products or service, but we ourselves initiate communication with the customers if we see that the service department can somehow help. Since last year, an exclusive service project for the ultra-premium LG SIGNATURE brand has been launched. Since the beginning of this year, a program for express processing of priority repairs on the main categories of LG appliances, which has already shown good results and has been highly appreciated not only by the industry, but, most importantly, our end customers
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As a reader, Iām curious to know what specific rights LG service is referring to. Could you please elaborate on the rights that LG service acknowledges?
LG service acknowledges a variety of rights that are essential for ensuring customer satisfaction and protection. These rights may include the right to timely and efficient service, the right to accurate information about products and services, the right to privacy and data protection, the right to fair pricing and refunds, and the right to quality and reliable products. By acknowledging and upholding these rights, LG service aims to provide customers with a positive and hassle-free experience, ultimately building trust and loyalty within its customer base.