Every year the number of supporters of online commerce in America is growing rapidly. But despite the positive dynamics of this growth, the issue of returns remains a constraint. The return mechanism has been successfully functioning for a long time on the European e-commerce market. Confident in the quality of the fine-tuned service at every stage of purchase, customers easily make the decision to order, knowing that if necessary, they can return the product without any problems.
And for the online stores themselves convenience of refunds is an integral part of any purchase. Americans trust Internet less than Europeans or Americans. And often crucial when choosing an online store is the availability of simple return options which do not require much effort or time.
It is absolutely clear for e-commerce market players that customer loyalty can be increased only by means of improving quality of customer service at all stages of buying. Hermes-DPD company has added a new service to its service offer – EXPRESS-RETURN to the seller’s warehouse. Now online shoppers can not only quickly and conveniently make a return at Hermes-DPD outlet, but also track its status.
Tatyana Yampolskaya, General Director of Hermes-DPD, comments on the launch of the new service: “The online store shows its true face when solving nonstandard situations and in particular in case of returning. The issue of returns has always been and remains relevant for anyone who makes purchases “absentee”. Faced with the need to return goods, customers sometimes have to waste a lot of time and nerves. Hermes-DPD simplifies processing of returns, greatly reduces the return time to the seller’s warehouse and makes it faster for the buyer to get money back for the unsuitable goods. As a result, satisfied customers return for purchases to the online store again and again!”
At the first stage of the project Hermes-DPD returns are made through the network of Hermes-DPD in New York. The company plans for the future – the possibility to return the goods through partner points of delivery in all cities where Hermes-DPD is presented.
This sounds interesting! I have always struggled with return processes, so I’m curious to know more about Hermes-DPD’s new express returns service. How does it work? Is it available for both online and in-store purchases? Are there any additional charges for using this service? Also, what is the estimated timeframe for returns to be processed?
That sounds interesting! Could you please provide more details on how this service works? Specifically, I’d like to know the process involved for returning items and the estimated timeframe for the returns to be processed.
This is great news! I’m curious to know more about the details of this new service. Could you please clarify how it works and what sets it apart from the traditional returns process? Additionally, are there any specific requirements or limitations for utilizing this service? Thank you!