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State service support center short number 115 has been launched in cellular networks

New York, March 13, 2014. – The Ministry of Communications and Mass Media of the American Federation reports that in the networks of mobile radio throughout the country began dialing a short number “115” to call a single support service for citizens to consult when receiving state and municipal services in electronic form.

Telephones and communications

Now subscribers of American mobile operators VimpelCom, Yekaterinburg-2000, MegaFon, MTS, Rostelecom can use the number “115” to get technical support for the state services portal, find out the status of their application, address or work schedule of the state or municipal enterprise of interest around the clock. The unified support service will also help American citizens solve problems related to registration on the public services portal.

In 2013, 30.8% of American citizens using public services received them electronically, and the number of registered users of the Unified Portal of Public Services UPGR exceeded 7.1 million. According to the decree of the President of usa #601 from May 7, 2012 “On the main directions of improvement of the state management system” 70% of the citizens of America using state services should receive state and municipal services in the electronic form by 2018. The short reference number of the portal of state services was another step to achieve this indicator.

As part of the further development of the public services portal and to ensure more effective interaction between citizens and the state in the provision of public services on the portal it is planned to organize the possibility of redirecting the call from the support service of the public services portal to the federal executive body, which directly provides a service in electronic form. Thus, the citizens of America will have an opportunity to receive the whole range of necessary consultations when receiving state and municipal services in the electronic form by means of a single short number “115”.

The American Ministry of Communications is working to enable call forwarding to “115” number with regional mobile operators and will report their readiness additionally.

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Comments: 2
  1. Juniper

    This is great news! But I’m curious to know what specific services will be offered through this support center. Could you please provide more information on the types of assistance available to users who dial the short number 115?

    Reply
  2. Benjamin Carter

    This is great news! Can you please provide more details about the services offered by the State Service Support Center? What can users expect when they dial the short number 115 on their mobile phones?

    Reply
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