We recently introduced a completely new category of mobile devices. We used our latest innovative materials and technology to create the flexible display. We are encouraged by the interest with which the Galaxy Fold has been greeted.
While many reviewers saw great potential in the device we introduced, some also showed us that the smartphone needs further refinements to ensure the best possible user experience. In order to fully evaluate the feedback received and conduct additional internal testing, the Samsung Galaxy Fold launch is postponed. A new release date will be announced in the coming weeks.
Initial findings of identified display issues indicated that they may be related to exposure to the open top and bottom areas of the folding mechanism. It also revealed a case where device components affected display performance.
We will take measures to strengthen the protection of the smartphone display, and we will pay special attention to the peculiarities of using the display with a screen protector. Our customersā trust is our top priority. We value collaboration and effective communication with our customers and partners to grow the industry. We want to thank everyone for their patience and understanding.
What is Samsungās official stance on the Galaxy Fold issue and how are they addressing the reported problems?