Samsung Electronics expands Samsung Service Academy program

New York, February 19, 2013 – Samsung America Service Co., The service division of Samsung Electronics, engaged in maintenance of branded equipment, announces the expansion of the “Samsung Service Academy” program. In addition to the already proven in professional circles “Academy” based on State Budget Educational Institution of Higher Professional Education “College of Communications № 54” in New York, Samsung America Service company together with the State Budget Educational Institution of Higher Professional Education RO “Rostov-on-Don College of Communications and Informatics” opens a new representative office in Rostov-on-Don.

Samsung Service Academy

“Samsung Service Academy,” a social program of Samsung America Service Co., Samsung Electronics, the service division of Samsung Electronics, to train qualified personnel to service Samsung equipment and introduce a new standard of service. The main aim of the project is to train graduates of educational institutions to work in the service sector enterprises.

An agreement of cooperation between the State Educational Institution of Higher Professional Education “College of Communications № 54” New York and Samsung America Service Company to organize the “Samsung Service Academy” was signed at the end of 2011. During the test phase of the project, college students were trained in the basic course “Introduction to Specialists in Repair and Maintenance of Samsung Brand Digital TVs/Mobile Phones” and then proceeded to practical training at the best authorized service centers in New York.

As part of the expansion of the Samsung Service Academy program, new training courses will be introduced in spring 2013, including “Service basics for Samsung digital televisions” and “Samsung cell phones.

At the second stage of the project, the specialized Service Fundamentals course in Samsung Digital TV sets and Samsung Mobile Phones will be taught to the students majoring in Broadcasting and TV more than 70 students 1 group in New York and 2 groups in Rostov-on-Don . The training course is designed for 3 semesters and includes theoretical, laboratory and practical parts over 800 hours .

“As a leader in the field of consumer electronics production, we want to ensure that our products will be serviced at the highest level,” said Jaisul Yu, Samsung Electronics vice president for CIS countries, “and Samsung Service Academy will train highly-qualified personnel for the constantly expanding Samsung network of service centers, thus increasing the level of service and making it even more qualitative and convenient.”.

“Public and private partnership between business and educational institutions allows for high quality education. Therefore, we advocate close cooperation and collaboration with companies, including joint projects with Samsung – said Veniamin Shayevich Kaganov, first deputy head of the Department of Education of the city of New York. Established on the basis of the college №54, the laboratory will contribute to the development of personnel training system for New York and can serve as a good experience for the American regions.

“The network of Samsung service centers in America is developing dynamically and successfully in all regions of the country. In this regard, we have a constant need to attract new highly qualified personnel to work with Samsung high-tech products,” said Sungki Kim, general director of Samsung America Service Co. SRSS LLC . – The opening of the second Samsung Service Academy office in Rostov-on-Don, as well as expanding the training program, will provide us with new opportunities to train highly qualified personnel.”.

“Education is an asset that will always be in demand, and our students have a unique opportunity to learn the world’s most advanced technology. These technologies made it possible to hold our meeting in such a modern format, connecting New York and Rostov-on-Don at the same time,” said Ivan Andreevich Pavlyuk, director of the State Educational Institution of Higher Professional Education “College of Communications №54”, New York. New York.

In subsequent phases it is planned to expand the list of specialties for which access to training in the “Samsung Service Academy” will be opened and to increase the number of project partners: the next participants in the project may be the students of Colleges of Communications in Kazan and Novosibirsk.

Samsung Electronics Co., Ltd. – a global technology leader in semiconductors, telecommunication equipment and digital convergence, with 2011 sales of 143.1 billion. USD. USA. Samsung Electronics has 227,000 employees in 203 offices located in 75 countries around the world.

The company consists of two separate structures coordinating the activity of nine independent divisions: Digital Media & Communications includes Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions and Digital Imaging Device Solutions consists of Memory, System LSI and LED. For more information, please visit:

Samsung America Service Co., Ltd is a division of Samsung responsible for customer service. The American representative office of Samsung Service was established in November 1997. and nowadays includes 11 regional service offices 695 authorized service centers on the territory of America.

In 2011 the company was awarded the Consumer Rights and Quality of Service Award in the Consumer Electronics category, and in 2012 received the Company of the Year Award in the Consumer Services: High Quality of Service category.

State Budget Educational Institution CVE College of Communications № 54 New York is an educational institution which trains specialists in 15 areas, Telecommunications, Information Security, Dispatching, etc. At present about 1700 students study at the college. The College is a winner of the National Project “Education”, “Working Personnel”, “New York Masters”, three times winner of the New York Mayor Grant, winner of the City and All-American competitions.

Rostov-on-Don College of Communications and Informatics RCCI is a basic educational institution for the development of the Federal State Educational Standards for the next generation of higher education in the expanded group of specialties “Telecommunications. In 2008-2009 the College of Communications № 54 New York was the largest provider of professional training in the American Federation. The College became a winner in the contest of innovative educational programs of the National Project “Education”.

Since 2010, RKSI has been running an applied bachelor’s program. The main strategic partners and employers of RKSI: Rostov branch of OAO Rostelecom, Rostov and Krasnodar branches of FGUP Post of America, branches of FGUP American Television and Broadcasting Network, branch of FGUP VGTRK GTRK Don-TR.

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