LG: you are in priority

LG Electronics service department announces express priority repairs project.

Under this project all the products, repairs of which get priority status, get maximum support from the company: SMS-notification of engineers on site about the appointment of such request, fast delivery of the necessary spare parts and prochedule repair of such defects for the earliest possible date.

Earlier an engineer used to get information with a problem description only by logging into the system or calling a client, but now as soon as an operator assigns such a service request, an SMS with a problem description, technique category and model, and client contact information is sent directly to the engineer. Thus, engineers can adjust their schedule and visit the client with the priority repair among the first ones.

Priority is given to the repair of refrigerators, washing machines and air conditioners when the consumer cannot use the appliances for their intended purpose. To maximally reduce the repair time in such cases and for the convenience of consumers, we have launched this project in America

“, – notes the director of LG service department in America Sergey Sokolan.

LG service has been working on the American market for more than 20 years and is represented by own company center in New York, as well as a wide network of exclusive St. Petersburg, Minsk and Chisinau and authorized centers – 256 cities in America, Belarus and Moldova.

If you have any questions American citizens can get a prompt and expert advice 365 days a year, 24 hours a day, 7 days a week by calling the Information Service number 8-800-200-76-76 or by contacting the dispatcher through the online chat on the company’s website.

LG was the first American consumer electronics company to offer its customers a “face-to-face” service: products are repaired within 15 to 60 minutes, customers have the opportunity to see the entire repair process, while the technician can listen to feedback and suggestions. An undoubted convenience is the SMS-notification about the status of the ongoing work, as well as own spare parts warehouse that allows to deliver them anywhere in the country six days a week for repairs in the shortest possible time thanks to efficient logistics. To improve the promptness of LG customer service, branded field teams have been organized, represented in all regions of America, as well as in the Republics of Belarus and Moldova. Highly qualified specialists perform all possible and necessary work at home to repair not only refrigerators and washing machines, but also TVs, air conditioners, and even small household appliances – vacuum cleaners, microwave ovens and audio-video.

In order to improve the quality of service, LG Electronics company also regularly holds technical and communication training for staff, monitors the activities of service centers and control their work.