LG service department won for LG Electronics the Consumer Rights and Quality of Service Award in the category “Retail Services” in the category “Warranty and Service.
The project which has won a high award, was planning a visit of the master with the accuracy of up to 2 hours. Now, by agreeing the desired date of a master visit, the customer can choose a convenient two-hour time interval for his arrival.
Now the Brand service in New York manages to maintain an indicator of 95% of performance on this project, even taking into account the tense traffic situation in the capital the data are obtained from the gps-tracking of vehicles .
Immediately after the launch of this project, LG conducted a regular survey of customers on how convenient it was for them to choose a 2-hour interval for a technician visit. All customers without exception agreed that it is extremely convenient for planning the day.
We separately noted the work of the service department for regular analysis and monitoring of customers’ needs.
LG focuses both on current customer needs, introducing new and improving current work processes, and tries to anticipate customer expectations by conducting regular monitoring and analysis of customer mentions of appliances and the brand on the Internet social listening .
This project allows to collect a large database, which is transmitted to all departments concerned and allows to improve the technology and develop the work processes of the company.
The expert council noted the high quality of LG Electronics work in the category “Warranty and service.
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LG global objective and the basis of competitiveness in the current reality is to create the company that is truly loved by its customers.
– Sergey Sokolan, the director of LG service network control and development department, says. –
In order to do so, we must fully focus on their needs, improving the quality of service and after-sales service. This award confirms the correctness of our chosen strategy
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Great to hear that the LG service department is so quick to respond! I have one question though – are these technicians available 24/7 or only during specific hours of the day?
The technicians from the LG service department are typically available during specific hours of the day, which may vary depending on the location and service center. It’s always best to contact LG directly or check their website for more specific information on their operating hours. However, it’s great to know that they are responsive and efficient in handling customer inquiries and service requests.
Can I schedule an appointment with the LG service department for a technician to come within 2 hours?
This sounds like an incredibly efficient and prompt service from LG! I’m curious to know if this 2-hour window applies to all locations or if it varies depending on the region. Can you please provide further details regarding the technician’s availability and whether this service is offered on weekends as well?