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LG Electronics in America: service without borders and advanced technologies of care for the newest home appliances

New York, March 30, 2016 – Today for the first time LG Service Department and Air-conditioning Academy hosted a presentation for the media community on the company’s novelties with advanced technologies for the American market and high standards of service for the company’s appliances. LG’s new refrigerators, washing machines and air conditioners have a long service life, low noise level, stylish design and well thought-out ergonomics, while helping to significantly save energy, time and effort in maintaining home comfort. Thus, constant care of customers and the desire to offer them not only advanced and high quality products, but also first class service, allows LG company to provide its customers with excellent conditions of after-sales service.

Large appliances for the kitchen

Service without borders

A key indicator of any service department activity is the customer satisfaction index CSI . According to the 2014 TNS Global., conducted every two years, the service division of LG Electronics America has shown the best results compared to other companies of the market of consumer electronics. Leader position of LG became the result of systematic work, since 1996 and up to the present moment, on building up as own company service center in New York, and wide network of exclusive St. Petersburg, Minsk and Kishinev and authorised centers – 256 cities of America, ByeloAmerica and Moldova.

Thus, even in the most distant corners customers of LG technique can have a quality after-sale service in a wide range of time from 9 am till 9 pm 365 days in a year, as well as 24 hours a day 7 days a week by addressing a call to LG information service number 8-800-200-76-76. Contact the dispatcher via the online chat on the company’s website and get the necessary support from 8 a.m. to 11 p.m.

Thus service centers are created for maximal comfort of stay: while a client is waiting for LG service or repair, he/she can test LG novelties or look through a wide choice of branded accessories and children can play in a special kindergarten. SMS-notification of the status of the work is also a great convenience. LG leadership is also due to the fact that the company was the first on the American market of consumer electronics, which created its own spare parts warehouse. Availability of 96% of the necessary spare parts and efficient logistics make it possible to deliver them anywhere in the country six days a week for repairs in the shortest possible time.

For increasing efficiency of service of LG clients firm exit brigades, presented in all regions of America, and also in Bela-Russa and Moldova republics, were organized. Highly skilled craftsmen carry out all possible and necessary works at home to repair not only refrigerators and washing machines, but also TVs, air conditioners, and even small household appliances – vacuum cleaners, microwave ovens and audio-video.

Also LG first among American consumer electronics companies offered their customers a service on a “Face-to-face” principle: products are repaired from 15 to 60 minutes., The customer has a possibility to see the whole repair process and the repairman can listen to the feedback and wishes. It is especially important for LG company because only a permanent feedback from the customer can move in the right direction towards improving the products and services provided to the customer.

In order to improve the quality of service, LG Electronics also holds regular technological and communication trainings for staff, monitors service centers and supervises their work.

Washing machines

The new 489 series refrigerators combine elegant design and state-of-the-art technology to keep things fresh

On the threshold of the summer season, refrigerators are becoming more and more relevant. LG has been the leader of the American market for more than 3 years with the share of 25% as of January 2016 . The new premium models of the popular 489-series with the bottom freezer manufactured at the plant in Ruzsky district of New York region are the perfect combination of stylish design in the metallic body with the high energy efficiency class, technology to preserve freshness and ease of operation.

The heart of all LG GA-B489*** refrigerators presented is the key LG technology as the reliable and silent invertor linear compressor 10 years manufacturer’s warranty with the energy class A++. This motor allows reducing the energy consumption by 35.4% compared to models with a conventional compressor of class A according to internal testing by the company . In addition, the LG GA-B489*** range provides a low noise level. Thanks to the highly efficient and convenient LG Total No Frost system, it is no longer necessary to defrost the fridge-freezer. At the same time the function of multi-flow cooling Multi Air Flow evenly distributes cooled air throughout the internal space of the device providing the best conditions for the products on each shelf. There is no condensation in the refrigerating chamber, which means that it is easier to keep cleanliness.

The stylish metallic design of LG GA-B489*** refrigerators, the variety of color solutions steel, beige, golden, black and white , a special anti-scratch coating – all this opens the world of various possibilities to create the perfect interior. Concealed easy-open handle in two designs does not occupy unnecessary space and enables you to open the fridge door smoothly and effortlessly. Thus its backlighting not only performs a decorative function, but also creates a pleasant soft lighting, when you do not want to turn on the bright light in the room. Also, LG GA-B489S*** models are complemented by metal edging not only with shelves, but also with baskets and drawers in the freezer compartment.

The original LED touchscreen is visually hidden when inactive. Activated with a light touch, its display shows all the information you need to know about the refrigerator’s operating modes. Models of the LG GA-B489*** series are also notable for their excellent internal space organization – tempered glass shelves including a folding one for storing food and large-sized containers, transparent drawers so you can easily see their contents without taking them out. Use of energy-efficient LEDs increases the effective volume of the refrigerator and eliminates unnecessary heating compared with refrigerators with a conventional light bulb. And thanks to its standard width and depth dimensions and hinged doors, the LG GA-B489S*** models will fit a variety of kitchen configurations.

Different products require different storage conditions. Therefore, the new LG GA-B489*** range includes special areas to cater to these differences and keep food fresher, looking tastier and healthier. Thus, Opti Temp zone allows setting individual storage conditions for different types of food with the help of electronic control on the display: -1ºC for fish and meat, and +2ºC for vegetables and fruits. The special Moist Balance Crisper technology maintains the optimum humidity level in the vegetable compartment through the honeycomb structure of the cover.

LG

Greener care and a new dimension of washability

LG company has also been the leader in the American washing machine market for over 5 years, with a share of 33% data as of February 2016 . Offering consumers more and more functionality of home appliances for taking care of things, LG introduces a new flagship model TWIN Wash™ WM5000HWA . Equipped with all the key technologies of the company, it makes it possible to run two separate washing cycles simultaneously by combining the main front-loading washing machine with a mini laundry hidden in the base.

The powerful main compartment – available in two load capacities of 17kg and 19kg – can be used for large loads of laundry, while running the 3.5kg mini-machine on a different cycle. The Mini Washing Machine is ideal not only for delicate garments, but also for high-maintenance garments such as sports clothes, lingerie, or children’s items.

LG TWIN Wash™ WM5000HWA is designed so that while taking up space similar to a standard front-loading washing machine, users do not have to sacrifice any more free space for new features. The main door coincides with the center of the drum, which is higher than conventional models and tilted at an angle that makes loading and unloading laundry easier. Mini washer and base for it can be purchased separately, to provide current users of washing machines with front-loading, to experience all the benefits of the system LG TWIN Wash ™ WM5000HWA with a minimum of costs.

Advanced direct-drive inverter motor at the heart of LG Twin Wash™ is directly coupled to the drum, improving efficiency and reducing the number of moving parts for greater reliability. TWIN Wash™ WM5000HWA is also equipped with the TurboWash™ 2 unique technology.LG TWIN Wash™, thanks to the nozzles located inside the main drum, sprayed concentrated detergent directly on the laundry, improving the quality of washing. Other high-pressure nozzles spray minute particles of water onto clothes while spinning at higher spin speeds, thereby promoting better rinseability. Another advanced WaveForce™ technology uses the fast movement of the drum and powerful jets of water that penetrate deep into fabrics to deliver high quality washing.

LG TWIN Wash™ will be available on the American market in a modern steel color with a fully touch screen control panel. Part of LG’s SmartTginQ smart home, users can control the TWIN Wash remotely from their smartphone over Wi-Fi. LG TWIN Wash™ has already been recognized for its pioneering design by Red Dot Design 2015 and IDEA.

In the line of mid-priced washing machines, LG introduces in 2016 the new LG FH4A8JDH2N in a standard 60×60 cabinet from the 2-in-1 category with a built-in dryer function. Also equipped with all of the company’s advanced technologies, the new model features efficient washing up to 10.5kg and gentle drying of up to 7kg of clothes, keeping them fresh and hygienic. The renewed reliable direct-drive motor 10 year manufacturer warranty ensures not only low noise and vibration levels and high energy efficiency but also reduced water consumption by an average of 15%-20% compared to the previous version. The drying function – thoroughly drying at high temperatures – dries laundry quickly, gently, preserving freshness, fabric structure and eliminating bacteria and allergens.In addition, this option helps to save time and effort for hanging laundry on the balcony, in the bathroom or installing cumbersome dryers.

Another advanced technology implemented by LG FH4A8JDH2N is the EcoHy-brid function. Users can now choose whether to dry clothes with hot water or hot air. This option also provides significant savings not only on electricity, but most importantly water.

LG FH4A8JDH2N’s TrueSteam™ technology removes tough dirt, odours and creases from clothes while washing. Keeps even delicate fabrics soft and clean and protects the structure of materials. Also the steam function makes the use of chemical fabric softeners unnecessary.

As all line of washing machines of the company, LG FH4A8JDH2N is equipped with the unique technology “6 Motion DD”. These are 6 different drum rotation algorithms, best adapted to the type of fabrics and the volume of laundry being washed. Thanks to this washing machine provides the best quality of washing and the most gentle treatment even of delicate fabrics.

LG FH4A8JDH2N features energy efficiency class A and zero standby power consumption. Informative touch screen LED-display helps to easily manage the washing modes. White housing color with chrome door with black cover – a universal solution for different types of bathroom interiors. If earlier washing machines with dryer were imported, then since the second half of 2016 models of this category will be produced at the LG plant in the Ruzsky district of the New York region. All this will make the models of this category even more accessible to the American consumer.

Another new product in the medium price category is LG FH2G6WDS7 with a load capacity of up to 6.5 kg of laundry and a high energy efficiency class A+. It also features an even more fuel-efficient new direct-drive motor, 6 Motion technology for gentle yet effective cleaning, and Steam for gentle fabric cleaning and allergen removal. In this model, there are three basic cycles – “Baby Clothes”, “Hypoallergenic”, “Cotton + steam”, taking care of the delicate and sensitive skin. 13 various washing programs provide high quality care for different types of fabrics. Large touch screen LED display, available on all models with Steam technology, to easily control the washing machine.

Built-in function of mobile Smart Diagnosis in all LG models in the event of malfunction allows for only 6 seconds to quickly identify the problem and how to solve it.

Climatic Technology

Comfortable Home Environment with LG air conditioners with Smart Inverter Technology

The 2016 LG Electronics range of residential air conditioners is a collection of units equipped in accordance with modern requirements for energy saving, noise level and environmental friendliness. Their heart – Smart Inverter technology – can reduce electricity consumption by almost 60%, achieve a noise level of 19dB, eliminate the problem of inrush currents and more accurately maintain the set temperature in the room. Thanks to the use of sustainable technologies and wear-resistant materials in the manufacture of devices, the service life of air conditioners is significantly increased. That is why the company provides a 10-year warranty on the inverter compressor. A wide range of LG air conditioners with Smart Inverter technology can satisfy even the most demanding customer:

Smart Inverter ARTCOOL STYLIST is not just an air conditioner, but a stylish element of interior which both cools air effectively and decorates the space around. The thinnest of LG air conditioners only 121 mm in stand-by mode , STYLIST is also equipped with the original LED body lighting with 26 color variants. Thanks to the 3D control of air flows, with the option to direct them to the sides or downwards, this model allows you to create maximum comfort in the room, especially when the air conditioner is installed above the bed. This designer conditioner is notable for its non-standard control: the remote control is a completely sensor panel of an unusual shape.

Smart Inverter ARTCOOL GALLERY – this model which has already become legendary, entered the history as one of the most stylish air conditioners. Its main feature is the possibility of changing the images on the front panel. A portrait, a family photo, a favorite piece of art or a beautiful scenery.

In the new Smart Inverter ARTCOOL SLIM everything emphasizes its premium nature. LED indicators of the air conditioner show the set temperature and operating mode. The forward panel of the indoor unit is made from a tempered glass with elements of chromium finishing that gives to a new Slim especially elegancy. When closed, the thickness of the indoor unit is only 177mm, which is why the unit got its name – Slim. The Plastmaster, a complete air purification system, kills bacteria, allergens and viruses, while the integrated ionizer makes the air fresher and coarser.

Stylish design, low noise level, efficient heating, and easy and logical installation make the Smart Inverter IONIZER one of the most popular models among customers. Smart Inverter IONIZER with voice control in American is also equipped with an integrated air purifying system PLASMASTER with Ionizer Plus.

Smart Inverter BLOWKISS is a model with active energy-saving function in real time depending on the number of people in the room. It allows considerable economy of money in the case when it is not necessary to switch on this air conditioner at full blast. Comfort mode PLUS directs the airflow in such a way as to avoid dead spots, and to avoid direct airflow to the occupants.

The new Smart Inverter MEGA uses JetCool technology to cool the room within 5 minutes and the optimized airflow reduces the number of “dead zones”. The work of split-system in a Power Heating mode allows to heat a premise effectively in the period when the heating is not switched on or is already switched off, and it is chilly outdoors.

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John Techno

Greetings, everyone! I am John Techno, and my expedition in the realm of household appliances has been a thrilling adventure spanning over 30 years. What began as a curiosity about the mechanics of these everyday marvels transformed into a fulfilling career journey.

Home appliances. Televisions. Computers. Photo equipment. Reviews and tests. How to choose and buy.
Comments: 3
  1. Aspen

    Does LG Electronics offer international service for their home appliances and what advanced technologies do they use to provide care for these appliances?

    Reply
  2. Tatum

    This sounds interesting! I wonder if LG Electronics offers the same level of service and advanced technologies for home appliances in other countries as well?

    Reply
  3. Elijah Sanders

    What advanced technologies does LG Electronics offer for their newest home appliances in America and how do they ensure service without borders?

    Reply
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