Most customers know that the goods of improper quality can safely return the seller to get money back, or exchange for a similar, but serviceable product. Roskachestvo explains how to act if the seller refuses to admit defects and does not want to conduct an examination, at whose expense it is carried out.
When you need expertise
The examination is most often carried out when the buyer has doubts about the quality of purchased goods. In such a situation, the seller initiates the expertise and performs it at his own expense. If the examination will show that there are no shortcomings, the buyer will have to pay for it. The seller has no right to force the buyer to pay for the expertise before the results.
The seller can refuse to perform an examination under the law in two cases:
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If the goods are not covered by the warranty period
- If the buyer applies after the warranty period has expired
In other cases, if the seller refuses to conduct an examination, the buyer can either immediately go to court, or to conduct an examination on their own and after receiving the results re-apply to the seller or to the court.
How to carry out an examination on their own
First of all, you must notify the seller that you intend to send the goods for an independent expert inspection. Commodity expertise services can be performed both by private expert organizations and state institutions. When choosing them, it is better to check the status of the institution the legality of activities on the website of the tax service, typing INN or OGRN, as well as to clarify whether there are experts of the required profile whether they can participate in the trial if necessary .
The examination should show how the defect occurred. If the cause is a manufacturing defect, improper transportation or inaccurate storage in the store, the buyer is not responsible for such defects in the product. If the cause of the buyer’s actions improper use, physical force, etc. , then you can not count on compensation or refund the goods.
How much does such an expertise cost
In the case of a self-examination, the buyer initially pays for it himself, but if the examination shows that the goods are not the fault of the buyer, the seller must compensate all costs.
The cost depends on the pricing policy of the organization, the type of goods and the number of parameters, which are evaluated by experts. The price will also affect the number of items, their location can you bring the item to the lab, or do you need a specialist to come home , the term of the work, etc. d.
What to do the buyer after the examination
After the results of the expertise the buyer can contact the seller again and demand to exchange the goods for a similar one or refund the money or compensate the expenses for repairing this deficiency.
Can you please provide more information on how buyers can send faulty goods for examination independently? What are the steps involved and are there any specific requirements or guidelines to follow?
Can you provide more information on how buyers can send faulty goods for independent examination? Are there specific steps or requirements they should follow?
If buyers receive faulty goods and want an independent examination, they should follow a few steps. First, they should notify the seller about the defect and request a refund or replacement. If the seller refuses or does not respond, buyers can approach a consumer protection agency or arbitration service for guidance. They may need to provide proof of purchase and evidence of the faulty item. These agencies can help mediate the situation and may arrange an independent examination if necessary. It is essential for buyers to retain all documentation and follow any specific instructions provided by the agency in order to ensure a fair evaluation of the goods.